Okay, I don't know about you, but when I contact a company about a problem and I get a real live person on the other line who is fabulous and amazing and makes me think that customer service is a higher calling, I always want to tell someone about it. So, here goes.
Thank you, Nicole Victor-Agani, of at&t, for making me think that having 5 cell phones is not only NOT dumbdumbdumb, but brilliant and affordable. We like it that our kids can get in touch with us whenever they need to; therefore, it seems like a helpful thing to assist with their phone bills. At times, that has not seemed like a great notion. But today, when I called about an unwieldy $ number that plopped into my mailbox this morning, Nicole not only straightened out the problem (which someone else at at&t had promised to straighten out on the 21st of May, but--benefit of the doubt here--they must've forgotten the right keystroke)....Nicole also recalibrated our unwieldy family plan, spent the better part of an hour fixing things that I have, heretofore, been unable to get anyone to fix (let's talk about the MEdia works package that hasn't existed for years that at&t was still billing us for...I got off a call to at&t in utter frustration several months ago because the rep I was trying to work this out with didn't seem to understand that things that don't exist shouldn't cost money). Nicole was patient, kind, considerate, and told me the best story I have heard in months...about at&t refunding a large and unexpected bill to a soldier recently returned from Iraq...thank you for helping that soldier, Nicole, and thank you for helping us. And happy birthday. I hope your upcoming year is a fabulous as you are.
You're a saint.